Business

WESTERVILLE, Ohio — DHL Supply Chain has acquired Inmar Supply Chain Solutions, a division of Inmar Intelligence; the strategic acquisition will make DHL Supply Chain the largest provider of reverse logistics solutions in North America. “As companies strive to simplify their supply chain strategies and enhance their operational agility, DHL Supply Chain continues to innovate to provide comprehensive and integrated solutions,” said Patrick Kelleher, CEO of DHL Supply Chain, North America. “This acquisition strengthens our existing capabilities, allowing us to offer our customers a single-source solution for their entire supply chain, including the critical and complex area of returns management. This enhances the value we deliver to our customers by streamlining their operations, reducing complexity, and improving their overall supply chain efficiency.” According to a company press release, the acquisition will result in 14 return centers and around 800 associates joining the DHL Supply Chain business, expanding the company’s North American footprint, which currently stands at over 520 warehouses supported by 52,000 associates. Additionally, DHL Supply Chain will now strengthen its returns capabilities to include product remarketing, recall management, and supply chain performance analytics. Inmar Intelligence will retain its pharmaceutical reverse distribution business. In the light of a rapidly growing e-commerce market and changing consumer behavior, returns are an increasingly important touchpoint for retail customers, both in store and online, according to the release. These solutions will expand the value-added services available to DHL customers and create a more strategic delivery of holistic solutions for their most complex supply chain needs. “The strategic growth opportunities that the returns market brings will enhance the success of DHL Supply Chain,” Kelleher said. “It also puts us on the right path to support DHL Group’s plan to achieve 50% revenue growth by 2030 compared to 2023 as outlined in our recently announced Strategy 2030.” Consumers expect retailers to provide a seamless returns process while retailers are faced with new challenges such as returns abuse and rising operational costs. Thus, the acquisition marks a logical step to foster DHL’s customer centric approach that involves collaboration, expertise, and integration to solve the greatest supply chain challenges. “Inmar Intelligence and DHL share a deep commitment to customer-focused innovation,” said Spencer Baird, CEO of Inmar Intelligence. “Because of that, we are confident that DHL will build even greater things on top of the Inmar Supply Chain Solutions foundation that we developed over time. As well, we are thrilled that Inmar associates will have an even broader set of supply chain experiences available from which they can continue to learn and develop over time at DHL. For Inmar Intelligence, this deal sets the stage for us to apply an even deeper level of focus and investment into our core businesses that are expanding rapidly.” Enhancing commitment to sustainability According to the release, the acquisition of Inmar Supply Chain Solutions will also contribute to DHL’s strategic goal of decarbonizing its business by 2050. In the company’s recently announced Strategy 2030, sustainability is a strategic priority, recognizing its growing role as a key differentiator in the logistics sector. Assisting global customers to become carbon neutral is crucial, and DHL Group aims to achieve this by remaining the frontrunner in low-carbon logistics operations. At the core of returns management is the need to drive sustainability, and Inmar’s technology-driven reverse logistics solutions are recognized across the industry for reducing cost and eliminating the waste generated from returned consumer goods. Emphasis is placed on recommerce, which has diverted 99% of consumer returns from reaching a landfill; an approach that aligns with DHL’s commitment to make customers’ supply chains more sustainable. “The returns market is valued at over $989 billion but retailers continue to struggle with the evolving consumer behavior towards the process,” said Kraig Foreman, president eCommerce for DHL Supply Chain, North America. “By adding Inmar’s reverse logistics expertise, dedicated team of experts, and its technology-driven suite of returns services, DHL Supply Chain will be able to provide data-backed, innovative solutions that help returns to be a positive experience for consumers and protect profitability in a competitive marketplace for the retailer,” Inmar Intelligence will retain its pharmaceutical reverse distribution business.

TAMPA, Fla. — BlueGrace Logistics (BlueGrace) has acquired FreightCenter in a strategic move to expand BlueGrace’s customer base by integrating FreightCenter’s clients with BlueGrace’s advanced suite of logistics tools and services. “We’ve known and respected the team at FreightCenter for over a decade, having watched them grow and succeed every year, so it’s a great addition to our family,” said Bobby Harris, CEO and founder of BlueGrace Logistics.”This acquisition is the perfect opportunity to enhance the logistics experience for thousands of customers. By integrating our advanced technology, deep industry expertise, and extensive carrier network, we are committed to delivering solutions that meet their unique shipping needs” According to a media release, FreightCenter customers will gain access to BlueGrace’s unified transportation management system, BlueShip TMS, enabling seamless freight management across various shipping modes. They will also benefit from BlueGrace’s industry-leading truckload and less-than-truckload (LTL) services, supported by a vast carrier network and competitive pricing options. Additionally, FreightCenter’s customers will now get access to EVOS load optimization tools, stemming from another recent acquisition BlueGrace completed in 2024. The release also noted that BlueGrace Managed Logistics offerings can provide tailored solutions to meet FreightCenter’s higher volume customers’ needs, according to the release. These customized services improve supply chain operations, enhance efficiency, data-based decision making and drive long-term growth. Together, these tools and services simplify complex supply chains and deliver exceptional results. “We are excited to join the BlueGrace family and bring even greater value to our customers,” said Matt Brosious, CEO of FreightCenter. “BlueGrace’s advanced technology and comprehensive service offerings perfectly complement FreightCenter’s commitment to simplifying freight for our customers.” This acquisition aligns with BlueGrace’s mission to deliver simplified logistics solutions for all size businesses. FreightCenter will continue to operate as an independent business under its current brand, ensuring continuity for its customers and partners, according to the release.

BRENTWOOD, TENN. — Conversion Interactive Agency  has promoted Stacia Capponi to vice president of client services and Connor Walkup to vice president of client relations; formerly the senior director of client services and agency relationship manager, respectively, Capponi and Walkup bring a wealth of experience and enthusiasm to their new roles. “Stacia’s dedication to understanding our clients’ needs and delivering tailored solutions has been instrumental in driving their success,” said Kelley Walkup, CEO of Conversion Interactive Agency. “As vice president of client services, her vision will ensure that we continue to set the standard for innovation and excellence in service delivery.” According to a company press release these leadership advancements underscore the agency’s steadfast commitment to addressing evolving client needs and driving their success. With their proven expertise and client-focused vision, Capponi and (Connor) Walkup are poised to elevate the agency’s performance, exceed client expectations, and deliver outstanding outcomes in an ever-changing marketplace. Capponi has been pivotal in implementing data-driven strategies that deliver measurable results for clients, helping them achieve their goals while navigating the complexities of the transportation industry, according to the release. “Connor’s ability to build meaningful connections with our clients has helped us create lasting partnerships,” Kelley Walkup said. “His leadership as vice president of client relations will strengthen our focus on understanding and exceeding client expectations.” Known for his collaborative approach, Connor Walkup has played a key role in fostering long-term client relationships that have enhanced the agency’s reputation for delivering exceptional service, according to the release. “These leadership appointments reflect Conversion Interactive Agency’s ongoing commitment to delivering exceptional value, innovation, and results for its clients,” the release said. “As the company evolves, Capponi and (Connor) Walkup’s leadership will be instrumental in driving its mission to redefine client success and innovation in the transportation industry.”

WASHINGTON — The Shippers Coalition is calling on both the International Longshoremen’s Association (ILA) and the U.S. Maritime Alliance (USMX) to continue to negotiate and reach a fair agreement before the expiration of the current contract extension on January 15. “Action must be taken immediately to prevent long-term consequences for U.S. retailers, consumers, and the economy at large,” says Alexis Oberg, deputy executive director of the Shippers Coalition. “If a fair negotiated agreement cannot be reached by January 15, we would urge both parties to extend the contract extension and continue to negotiate. Further, we urge both President Biden and President-elect Trump and their teams to intervene in the negotiations and use all tools in their toolbox to prevent a strike and to ease supply chain disruptions should a strike occur.” According to a Shippers Coalition press release, as a potential strike looms at East and Gulf Coast ports, the Shippers Coalition is expressing serious concern over the devastating impact a strike would have on the supply chain and American consumers. A recent report from the National Retail Federation (NRF) and Hackett Associates’ Global Port Tracker highlights that imports to major U.S. container ports are expected to surge through the spring of 2025 as retailers rush to bring in goods ahead of possible disruptions. This surge, while critical to preventing shortages, is putting additional pressure on an already strained supply chain. As the ongoing labor talks remain deadlocked, the risk of a strike grows, potentially disrupting trade and triggering higher costs for goods, according to the release. Oberg noted that the Congress could provide additional tools to the President or the Department of Transportation to ease the flow of goods and mitigate the impact of a strike. These authorities include allowing a waiver for an increase of gross vehicle weight limits on the Federal Interstate System during a supply chain emergency, such as a port strike. Under the waiver, trucks could be filled to capacity and goods shipped across the country. These tools to mitigate the impact of a port strike or other emergencies would be available if the MOVE Act is passed by Congress and signed into law. “Allowing states to waive Federal weight limits on the Interstate System during emergencies would help modernize our supply chain and keep the flow of goods moving when they are most needed,” the release said. “The Shippers’ Coalition is committed to working closely with stakeholders and policymakers to ensure that the nation’s ports remain open, efficient, and free from disruption in the coming weeks.”

Supply chain managers are all too aware of looming risks, but they can’t always quantify them. In an effort to help make the details easier to understand, Everstream Analytics has released its 2025 Risk Report. “Our supply chain risk experts leverage a vast database of supply chain disruptions to analyze past events, uncover trends, and build accurate projections,” the company said. “Everstream’s Annual Risk Report takes a deep dive into the year’s coming threats and what’s driving them so that you can plan for what’s ahead. Our 2025 outlook identifies the five most likely supply chain events that will impact supply chain operations this year. Each event is assigned a risk score to help prioritize your planning and mitigation efforts.” Risk number one – Drowning in climate change Everstream gave climate change of score of 90% when it comes to risk factors “Flooding has become so volatile that even nations with the most sophisticated weather warning systems and infrastructure are caught off guard by the ferocity and speed of sudden flash-flood events,” Everstream said. “Companies will be upended by even more frequent small-scale events and larger-scale storms like Hurricane Helene’s unexpected and extensive destruction in several states across the Appalachian Mountains in the U.S.” Everstream recommends evaluating flood risks in both operating area and that of suppliers. “This evaluation should include a review of area infrastructure, egress routes, and waterways,” Everstream said. “Flood events are only one aspect of a large range of extreme weather events (heat waves and convective storm events, such as hail and wildfires) that have increased over the past few decades. Pay attention to applied meteorology forecasts as far in advance as possible and take flood warnings particularly seriously. Prepare for the worst and react aggressively.” Risk number two – Geopolitical instability with increased tariff risk “International political and economic relations are destabilizing, caused by political upheaval, ongoing skirmishes, and full-scale wars,” Everstream said. “In 2025, it will be impossible to avoid conflict and its impact on sourcing, manufacturing, and logistics.” Citing the Israel-Hamas war, the overthrow of the Syrian regime, the Russian-Urkraine war and trade restrictions souring cross-strait relations between China and Taiwan, instability across the globe can negatively impact supply chain operations and received an 80% risk factor score. Impending tariff changes are also a concern. “The incoming U.S. administration’s proposed tariff increases, including a global baseline tariff of 10%– 20%, a 60% tariff on Chinese imports, and a 100% tariff on goods from de-dollarizing countries, pose significant risks to global supply chains. Everstream said. “The tariffs will inevitably lead to supply chain disruptions forcing companies to increase prices and thus triggering a ripple effect on the economy.” Everstream recommends keeping abreast of all political changes, not only in the U.S., but across the globe. “Early notice of political developments can create valuable lead time for supply chain managers to respond,” Everstream said. “The key here is understanding multi-tier supply sources by country so that when news breaks, you can make sourcing adjustments while your competitors are still figuring out exposure and impact. Depending on a company’s risk tolerance and specific supplier cost and performance dynamics, some companies will preemptively make adjustments. That said, with such a degree of uncertainty, in many cases, it’s better to prepare now than to start sourcing. And if risks don’t come to fruition, those companies will have a competitive disadvantage. Assume that any plans in place will change, and build resources and a system for quickly evaluating alternate options. The faster you can respond, the less time and money you’ll waste.” Risk number three – More back doors for cybercrime  With a risk score of 75%, cybercrime can be a major disrupter to supply chains. “Your company’s cybersecurity front doors may be doublebolted, but there are more unlocked back doors than ever available to increasingly sophisticated attackers,” Everstream said. “Growing reliance on artificial intelligence and cloud computing within supply chains is creating new opportunities for bad actors. They can take advantage of the rapid proliferation of Internet of Things (IoT) connected devices coupled with the widespread use of outdated security protocols. Improperly configured firewalls further exacerbate the issue, providing ample entry points for a cyberattack. In 2024, Everstream Analytics tracked that most cyberattacks were reported in the Electronics and Manufacturing sectors.” Everstream recommends that supply chain managers prioritize the implementation of robust security measures to protect sensitive data and operations. “Surveys alone can no longer identify the amount or extent of risk that sub-tier suppliers are exposed to,” Everstream said. “Companies must turn to AI and other automated computer calculations to evaluate rising risks in various sectors, geographies, and types of operations so that they can work with Tier 1 suppliers to identify and manage specific risks in sub-tiers.” Risk number four – Rare metals and minerals on lockdown  According to Everstream, countries and companies alike are recognizing global mineral scarcity coupled with increasing demand, and both are responding by locking up supplies. Between rising regulations, new tariffs, and long-term or exclusive contracts, rare minerals and metals will be harder than ever and more expensive to obtain. Because of this, Everstream has given this issue a 65% risk score. “Within a politically charged atmosphere between the West and the major commodity producers—China and Russia—companies will face new tariffs and sanctions on critical metals,” Everstream said. “Governments are placing renewed emphasis on the negative environmental and social impacts of mining, which will present challenges for metal producers over the coming year.” According to Everstream, in other parts of the world, the UK has banned aluminum imports from Belarus, while Chile has imposed anti-dumping tariffs on Chinese steel. Turkey has taken a similar approach, imposing duties on steel imports from China, Russia, India, and Japan. Meanwhile, China has tightened export controls on the critical metals antimony, gallium, and germanium. The U.S. and Canada have implemented tariffs on steel and aluminum, indirectly targeting Chinese imports through Mexico. “Companies can avoid unnecessary risk to their supply chain by sourcing commodities from multiple sources or purchasing directly from miners with a forward commodity sales contract between a buyer and producer, specifying terms for future project output delivery, Everstream said. “By monitoring commodity and material intelligence, clients can stay ahead of unanticipated disruptions. They can also use a system like Everstream to map their sub-tier network and connect back to the raw materials being used in those tiers to quickly assess the impact and mobilize resources to avoid production stoppages.” Risk number 5 – Lockdown on forced labored With a risk score of 60%, rising levels of concern surrounding labor conditions in China and the country’s ongoing geopolitical rivalry with the U.S. have pushed many companies to find alternative suppliers in India, Mexico, and other Southeast Asian countries, according to Everstream. However, many of these emerging economies do not have adequate laws or enforcement mechanisms for workers, especially migrants from other developing countries, and unknown sub-tier suppliers may still be located in those areas. “As more and more countries focus on tackling forced and child labor in global supply chains, companies are facing growing pressure to manage and even eliminate suppliers violating human rights,” Everstream said. “To effectively do this and avoid any operational and reputational disruptions, companies are increasingly using risk management tools to identify forced labor in global supply chains. Don’t wait for your goods or materials to be held up in customs. Create and document a robust mitigation strategy that includes ongoing monitoring of sub-tier labor issues risk. Work with Tier 1 suppliers to help them thoroughly evaluate and eliminate risk in their sub-tiers before enforcement or watchdog organizations discover problems.” To download the 2025 Risk Report in full including more detailed information, click here.