AUBURN HILLS, Mich. — WABCO Holdings, a global supplier of braking control systems and other advanced technologies designed to improve the safety, efficiency and connectivity of commercial vehicles, Thursday said it has launched the WABCO Service Partner (WSP) program in North America.
Through this initiative, the company will certify vehicle service facilities that meet WABCO’s stringent technical and safety standards in the maintenance and repair of commercial vehicles. This launch represents an enhancement to the company’s aftermarket support offering, which was introduced at Heavy Duty Aftermarket Week (HDAW) earlier this year.
The WSP program creates a network of certified service facilities that have undergone specialized training by WABCO technical experts to attain extensive knowledge of the company’s products and services. Certified WSPs provide service, repair or replacement of WABCO’s suite of products for trucks, trailers, off-road equipment and other vehicles including buses and RVs.
“To become a WABCO Service Partner, a facility must excel in all areas of training and safety standards and be a proven industry leader in the work they do,” said Abe Aon, business leader, North America aftersales, service, support. “Customers can rest assured that if service is done by a WSP, it is done by a highly trained, WABCO-endorsed provider.”
Aon said the WSP program’s goal is to increase uptime for its customers, getting them back on the road as quickly as possible, and providing peace of mind that the service was done by a certified facility. All WSPs have access to WABCO Customer Care Center and expedited warranty claims handling to provide customers with quick and reliable service.
Michigan CAT, based in Novi, Michigan, is the first U.S.-based WSP in North America under this new program.
Michigan CAT is a unit of the MacAllister Machinery Co. of Indianapolis. Both companies are Caterpillar Inc. dealers. Michigan CAT has operations in eight Michigan cities and specializes in selling and servicing construction, off-highway and agricultural equipment, used trucks and trailers and fleet management solutions.
“We are pleased to welcome Michigan CAT as our first WABCO Service Partner,” said Aon. “By combining their commitment to service with their in-depth knowledge of WABCO products and services, Michigan CAT ensures a first-rate customer experience and the relationship will be excellent for us for the long term.”
WABCO expects to soon finalize the certification of two additional service providers and has begun accepting applications for additional shops that meet WABCO’s requirements to join the growing network. The goal is to expand the program to include more than 100 new WSPs by the end of 2020. WABCO currently has over 3,100 WSPs globally, with the highest concentration in Europe.
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