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Microsoft outages still impacting your drivers’ ELDs? Here’s what to do

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Microsoft outages still impacting your drivers’ ELDs? Here’s what to do
Many companies and individuals are still experiencing ELD malfunctions that are related to Microsoft’s application outages from last week.

WASHINGTON — Many companies in the transportation industry are still experiencing the after-effects relating to last week’s Microsoft application outrage, including malfunctioning electronic logging devices (ELDs). The Federal Motor Carrier Safety Administration (FMCSA) reminds carriers to follow the proper steps as soon as an ELD malfunction is reported.

The first step is to give your ELD provider a call — and be sure drivers are equipped to temporarily record activities using paper logs in accordance with regulations.

According to FMCSA, if a motor carrier is experiencing malfunctioning on their ELD, the individual must:

  1. Correct, repair, replace or service the malfunctioning ELD within eight days of discovering the condition or a driver’s notification to the driver, whichever comes first; and,
  2. Ensure its driver status (RODS) if the malfunction hinders the accuracy of the recording of the driver’s hours of service data until the ELD is back in service.

The website indicates that drivers are permitted to submit a request for an ELD malfunction extension to the FMCSA Division Administrator corresponding to the state of the driver’s main place of business.

The request must be submitted within five days following the driver’s notification of the malfunction to the motor carrier, must bear the motor carrier’s signature, and must contain the information mandated by 49 CFR 395.34(d)(2).

For more information about actions to take in the event of ELD malfunctions, click here.

Erica N. Guy

Born and raised in Little Rock, AR, Erica N. Guy decided to stay in her hometown to begin her professional career in journalism. Since obtaining her bachelor’s degree from UAPB, Erica has professionally written for several publications about several topics ranging from lifestyle, tech, culture, and entertainment, just to name a few. Continuing her love for her hometown, she joined our team in June 2023, where she is currently a staff writer. Her career goals include continuing storytelling through her writing by being the best professional writer she can be. In her spare time, Erica enjoys trying new foods, cozying up with a good book, spending time with family and friends, and establishing herself as a future businesswoman.

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Born and raised in Little Rock, AR, Erica N. Guy decided to stay in her hometown to begin her professional career in journalism. Since obtaining her bachelor's degree from UAPB, Erica has professionally written for several publications about several topics ranging from lifestyle, tech, culture, and entertainment, just to name a few. Continuing her love for her hometown, she joined our team in June 2023, where she is currently a staff writer. Her career goals include continuing storytelling through her writing by being the best professional writer she can be. In her spare time, Erica enjoys trying new foods, cozying up with a good book, spending time with family and friends, and establishing herself as a future businesswoman.
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