KNOXVILLE, Tenn. — Pilot Flying J has launched its new virtual maintenance system, Fleet Center, as part of the company’s Truck Care service platform.
Available in April, Pilot Flying J’s Fleet Center allows Truck Care technicians to focus on providing the best and fastest service to get drivers back on the road, according to Dave Latimer, vice president of shop strategies and operations for Pilot Flying J Truck Care.
The portal provides fleets 24/7, real-time visibility and flexibility to manage their equipment – reducing downtime, increasing speed of service and improving account management for fleets and professional drivers.
“With the launch of Fleet Center, we are eager to dramatically change how fleets do business with our truck care service,” Latimer said. “By providing a centralized portal, Fleet Center will make it easier and faster for fleets to manage the service of their trucks. Our goal is to remove the stress and complexity of managing fleet service and get drivers back on the road as quickly as possible by providing our customers a window into their Truck Care account at the touch of a button.”
The virtual maintenance system will provide fleets with access to time-saving features such as:
- Service management: no phone calls, just easy business when it comes to scheduling services, generating and authorizing work orders, and receiving detailed cost of repair estimates.
- Real-time notifications: receive immediate status updates for in route, on-site and roll times.
- Live chat: users can live chat with Truck Care representatives for quick customer service needs.
- Service records: fleets will benefit from reduced paperwork and improved accuracy of records with full access to service history and transaction details.
Rolled out in 2017, Latimer said Pilot Flying J Truck Care continues to grow with 24 service centers and more than 135 roadside assistance vehicles in 36 states to provide professional drivers with maintenance needs on and off the interstate. With state-of-the-art facilities and certified technicians available 24-hours-a-day, Pilot Flying J Truck Care is dedicated to getting drivers back on the road quickly and safely, he said.
As part of its commitment to quality service, the company is now offering a simplified, competitive pricing structure for preventative maintenance services.
Backed by a nationwide limited warranty, the new flat price for a full preventative maintenance service with conventional oil is $299.99 for all engine types.
For more information about Pilot Flying J Truck Care and to find service center locations, visit www.pilotflyingj.com/truck-care.
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